Returns and Exchanges

All Sales Are Final

VQLUMES does not accept returns or exchanges. Once an order is placed, it cannot be returned, exchanged, or refunded unless the item arrives damaged or incorrect.

No Returns Accepted

We do not accept returns for any reason, including change of mind, incorrect size selection, color preference, buyer’s remorse, or ordering the wrong item. Please review all product details, photos, sizing information, and order details carefully before completing your purchase.

Exchanges

We do not offer exchanges. If you are unsure about an item before purchasing, please email us at contact@vqlumes.com before placing your order so we can help answer any product questions.

Refunds

Refunds are not issued for final sale items. Orders are only eligible for review if the item arrives damaged or if you receive the incorrect item.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please email us at contact@vqlumes.com within 7 days of delivery with photos and your order number. We’ll review the issue and work to make it right at no cost to you.

Order Issue Requirements

To report a damaged or incorrect item, please include:

• Your order number
• A brief description of the issue
• Clear photos of the damaged or incorrect item
• Photos of the packaging, if applicable

Once your request is reviewed, we’ll respond within 1–2 business days with next steps.

Questions?

Reach out anytime at contact@vqlumes.com — we typically respond within 1–2 business days.