Policies
Shipping Policy
Everything you need to know about how your VQLUMES order moves.
Processing Time
Orders are processed within 1–3 business days, excluding weekends and holidays. During high-volume periods, processing times may be extended.
Shipping Rates & Delivery
Shipping costs are calculated at checkout. Delivery estimates begin once your order ships.
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (if available)
Tracking Information
You'll receive a confirmation email with tracking details once your order ships. Please allow up to 48 hours for tracking updates to appear.
Shipping Coverage
We currently ship within the United States. International shipping options will be announced as the brand expands.
Delays
VQLUMES is not responsible for shipping delays caused by carriers, weather, or incorrect address details.
Incorrect Addresses
Please verify your shipping address before checkout. Orders returned due to address errors may require a reshipment fee.
Lost or Stolen Packages
If your order shows delivered but is missing, contact the carrier first. If you need additional help, reach out and we'll assist where possible.
Contact
Questions? Email us at contact@vqlumes.com